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Subdomain statitics not appearing in reports

Completed
Flor Vallejo
Edited

Hi,

I have a domain approved to be on Journey a week ago, also my sub-domain is in the same wordpress installation, so ads are appearing in both webs.

The problem is that reports are not contemplating this subdomain, so information is incomplete.

Thank you

Flor
 

 

0

Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Flor Vallejo ! Right now, Grow and Grow analytics only supports an exact domain match by default. That said, I had our engineers add the subdomain on our backend, so moving forward you should see analytics data from both the main domain and subdomain pull into your dashboard.

    Thanks!

    0
  • Juan Carlos Sánchez Mota

    Hello, we are implementing a subdomain, and we are concerned about being able to view the statistics on our main website. We would appreciate your support with the adjustment mentioned by your engineers.

    0
  • Support
    • Journey Support Team

    Hey Juan Carlos Sánchez Mota - could you let us know the URL of your Subdomain? Thanks! 

    -1
  • Support
    • Journey Support Team

    Thanks Juan Carlos Sánchez Mota ! We've made an adjustment that should help - you'll just want to ensure that you're running both the GA4 Script associated with the property that's connected to your dashboard as well as the Grow script on your subdomain. It should take a few days before this data begins to populate. 

    0
  • Juan Carlos Sánchez Mota

    Thank you very much for your support, best regards.

    0

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