Ad-txt intermittently out of date/missing

I need help with this ads.txt file.

I don't use WordPress. My website provider isn't any of the 3 you list. I use Site Build It! (SBI) or it's business name may be SiteSell. Quite a few others I know with SBI are with Journey ads or Mediavine ads.

I've checked all the similar posts here, and none seem helpful to my situation.

Yesterday I saw the message that my ads.txt was out of date. So I downloaded it and uploaded it to the method SBI provides. After doing that, it was fine, accepted, etc. Now today I log in for checking all things Grow/Journey, and I'm seeing “Your ads.txt is missing or out-of-date.”

I see ads on my site, they look normal. But I'm concerned because of the note that this could affect earnings.

After reviewing the warning message, I cleared my cache, and then clicked refresh. But I still get the same message.

Edit: I waited about 6 hours, and got the message all was good. Now two days later, I go to my Journey settings & I'm getting the same thing again. Exasperating - do we have to upload this every day? Or every other day?

Can you please help with this issue. Thank you.

Official comment

Support

Journey Support Team

October 28, 2024 12:50

Hi Karentmb ! If you're periodically seeing the ads.txt file as missing or out of date, it either would indicate that there was an ads.txt file update and the ads.txt file needs to be updated -- or, more likely in this case -- it could be a firewall or security setting on your site that's intermittently preventing the ads.txt crawler from seeing the ads.txt file.

One thing you could try is adding a redirect to our servers so you don't have to manually update the ads.txt file any time there's an update, and you can read instructions on how to do that here.

Thanks!

Ad-txt intermittently out of date/missing

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