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Adjust density settings after 30 days

Completed
Mudasir khan

Hello.

When i try to browse Journey Settings from my dashboard it shows the following error:

Error: Failed to construct 'URL': Invalid URL

I hope to get this resolved soon.

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Mudasir khan - thanks for reaching out! Our engineers are currently investigating, and as soon as we have an update, we'll follow back up.

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  • Lisa Costa

    I am having the same issue. It is very frustrating as I have waited 30 days to change the ad placements and the day I can finally do this there is an error. 

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  • Support
    • Journey Support Team

    Hi there! We've recently pushed out a fix for the reported behavior - if you continue to have issues, I recommend logging out and back into your dashboard. 

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  • Mudasir khan

    Hello

    Thank you for the update. It is not showing the error now, however, I'm still unable to customize the ads despite passing the 30 period.

    I started using Journey on 17 on Sept, and I was expecting to be able to customize the density today.

     

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  • Support
    • Journey Support Team

    Mudasir khan - if you haven't recently, try logging out and back in. This should force the settings to update after you've passed the 30-day mark. 

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