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Ad revenue and impressions show zero.

Marco S.

Hello Journey Team,

I recently launched ads on my website, and while the Grow dashboard displays accurate numbers of sessions and pageviews, it shows a flatline of 0 for ad revenue and impressions. Is this normal, or is there an issue?

I can see the ads on my end and across different devices so that should already count for an impression, but the dashboard only reflects 0. Could this be a reporting error or something else?

Additionally, I’m having trouble with sticky ads in the sidebar. I’ve named the CSS "sidebar-right" in case that helps with detection.

Thank you for your assistance.

P.S. I use the same email address here as with Grow/Journey, so you should be able to identify my account easily.

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Marco S. - Thanks for writing in! Earnings data rolls in around 10 AM EST, so if you refresh this morning, you should see yesterday's earnings populate on this report.

    Journey should also be able to pick up on that change to your sidebar, and I would expect to see sidebar ads placed on your posts soon. 

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  • Marco S.

    You're right, the earnings appeared after a day. The sticky sidebar ads are now displaying as well, so everything is resolved. Thanks!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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