Ads.txt file error

October 16, 2024 15:15 Edited

Hi,

I'm trying to complete the onboarding process but I'm getting this error: “We can’t seem to find your Ads.txt file. Check our FAQ for troubleshooting options.” I've already cleared the cache twice and asked my host to clear the cache as well but I'm still seeing the error. My host also told me that there isn't any security block on their end.

I can see the ads.txt file on my website though so I'm not sure what could be causing this issue.

Can you please help?

Edit to add: Can you please provide the User-agent/IPs that you would use for your advertisement delivery so that my host can do some checks?

Thanks.

Stephanie

Comments

2 comments

Support

Journey Support Team

October 16, 2024 16:30
Hey Stephanie Marie Ornella Ferry - thanks for reaching out! I noticed that I'm seeing a 404 error when checking for a redirect using this tool. When you have a moment, could you connect with your host and have them clear out any CDN caching you might have on your site as well?
We don't have a list of IP addresses or user agents we could provide, as ideally, we would want any traffic to this URL to be accessible. That said, any traffic they're seeing hit this endpoint would mean that the redirect that's in place is at least partially working.
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Stephanie Marie Ornella Ferry

October 17, 2024 12:52 Edited
Hi Ryan. It finally worked after a few attempts! Thanks for your help.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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