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Unable to add payment info when setting up account

Completed
Delilah Orpi

I'm onboarding a website to Journey and when I get to the step to create a new payee profile, I click the purple button and nothing happens. I tried on Chrome and Edge. I don't have a pop up blocker or any extensions. 

1

Comments

11 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Delilah Orpi ! Thanks for reaching out about this. It looks like there was an error with Tipalti's API endpoint. We reached out to them and this should now be resolved. If you could try again and let us know if you’re able to finish onboarding, that would be awesome. 

    Thanks!
     

    0
  • Cherith Fluker

    I am having this same issue with no resolution. It is still not working. 

     

    0
  • Support
    • Journey Support Team

    Hey Cherith Fluker The issue on Tipalti's end should be resolved. You may need to log out and back in or try from an incognito browser. 

    If it's still happening after that, let me know! 

    0
  • Cherith Fluker

    All set now! Thanks!

     

    0
  • Maxine Black

    Hi, I am having this exact same problem. Is this still a known issue?

     

    0
  • Anna Krawczyk

    Hello,

    I have the same problem now. I click ‘create a new payee profile’ button and nothing happens.

    Any advice how to fix this?

    Thank you!

    0
  • Maxine Black

    Never mind, it has now started working again!

    0
  • Support
    • Journey Support Team

    Hey Maxine Black & Anna Krawczyk - Looks like it was just a momentary glitch. Our Engineers were able to get it back up and running. :) You should be good to go! 

    0
  • Anna Krawczyk

    All good now. Thanks Mary 🙂

    0
  • Nikole Davis

    Hi, I seem to be having a similar issue.  I do get a blank pop-up window but nothing happens.

    0
  • yashy Murphy

    Hi! I'm having the same issue. I've been trying for 3 days now with no luck. Any advice on what I should do?

    0

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