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"We're Having Trouble Seeing Your Script" — Blogger user with custom domain

Bex W

Hi there,

I've been trying to install the Grow Installation script on my Blogger blog but I keep getting the "We're Having Trouble Seeing Your Script" error despite following the Blogger installation guide.

I've used the custom domain www.doubleskinnymacchiato.com for many years and when I try to connect using this domain, I get the error message. However, if I try to install the script by typing the original URL of my blog (https://bexquisite.blogspot.com) the script is installed successfully. But then, none of the Google Analytics hook up as these are all set up using my custom domain so I still can't proceed.

I've tried clearing my browser cache and don't think I have a CDN cache. I did also try removing my Google Ads script from my HTML, but this didn't help (and it was also in my code when I successfully installed the script using my blog's original URL (https://bexquisite.blogspot.com)) so I put it back for the time being.

Thanks in advance for any advice.

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Bex W - Grow looks to your sites naked domain (doubleskinnymacchiato.com) when attempting to verify the script - when I attempt to navigate directly to this domain, I'm getting a ‘This site can’t be reached’, which likely means there isn't a redirect setup on the naked domain to www.doubleskinnymacchiato.com

    To resolve this, you'll want to reach out to your domain name provider for assistance in getting this redirect set up. Google also includes instructions on how to accomplish this here.

    1
  • Bex W

    Thanks very much, Ryan! I did already have a redirect set up on the naked domain, which had worked for other plugins and integrations but I tweaked some of the settings and it seems to be working for Grow too.

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