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  • Support
    • Journey Support Team

    Hey Raheel Almas

    As the site owner, you’re more likely to see these ads because it's one of our ads that display when ad spend is low on a particular user.  That doesn't mean that anything is broken or not working correctly. 

    Ad spend could be low due to how often you visit the site, your location, detected cookies, and a host of other factors. So seeing the Grow placeholders on your end isn't uncommon given the nature of programmatic advertising.

    When I took a look at your site, I was seeing a multitude of different ads. 

    It looks like your RPM has climbed up considerably in the past 7 days because it looks like you're sitting at around $20 in the last 7 days - around $26 over a 30 day period. 

    It's perfectly normal, if not expected for RPM to fluctuate. Because advertising is a live market, there will always be a lot of fluctuation in ad spend. Reader behavior, time of year, start or end of the month are just a few examples of things that can cause your RPM to fluctuate but you can read more about that here. 

    Since ads are serving, the next best thing to do is to make sure there aren't any conflicts with your Journey script and that your posts are as optimized as possible

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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