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4 comments

Date Votes
  • Support
    • Journey Support Team

    Hi nature - currently, you're seeing this error because you already have a business name under ‘TDEE Calculator’ - in this case, all you'll need to do is use a different business name for any similar sites you're setting up with Journey. This name can be a slight variation on your existing business name, as long as it's different. 

    0
  • nature
    Edited

    Thanks Ryan.

    With your help, I have passed it, but encountered another problem. When I add the privacy policy URL, it prompts that it cannot be added. From the log file, both the crawler and the client can successfully access the privacy policy URL. Which step has the problem?

    privacy policy URL: https://tdeecalculator.co/privacy-policy/index.html

    0
  • Support
    • Journey Support Team

    Hi nature ! It looks like the ad script isn't on your Privacy Policy page, which is why the dashboard isn't able to recognize it. The ad script needs to be installed globally on the site and we have an open thread here on the same topic for reference. Thanks!

    0
  • nature

    Thanks Rachel, I have successfully added the new site.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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