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Payment Profile Change

Raheel Almas
Edited

Hello Journey Team,

We want to change the payment profile from the all sites. This time, payment profile added  with "Muhammad Asim" name. Now i want to add with my Name "Muhammad Raheel Almas" with my local bank.  If i will do that, Can i face any issue with payment release? How much time you required for the verified the new profile. Thanks

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Raheel Almas - Normally when you make any changes to your Payment Profile, our payment partner will reach out to confirm those changes. This can take a few days. With your October 5th payment right around the corner, it might be best to wait until after this next payment to make the change. Unless of course, the name change is absolutely necessary for your bank. 

    As a side note, when I look at your payment profile it looks like Step 4 wasn't finished. You'll want to make sure you click through Step 4 to confirm your details! 

     

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  • Raheel Almas

    Thank you Marry for the update. I have completed the step 4 now. Can i add new payment profile with my name now? If my payment profile will verified then i will select as a primary for the 5th October payments.

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  • Support
    • Journey Support Team

    Hey Raheel Almas That is totally up to you if you want to switch now or wait until after October 5th! It's tough to say how long the verification process with our payment partner will take. It varies a lot so unless it is absolutely necessary, I'd maybe wait just to be safe. But, like I said, totally your call! 

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  • Raheel Almas

    Hello Mary, I have changed the profile with my name and also received the email from journey team for my documents approved. Can you please check my profile is it active now and will receive payment in my new account?

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  • Support
    • Journey Support Team

    Hey Raheel Almas - If you did not receive your payment, could you email payments@mediavine.com so we can see what’s going on? 

    In your email, please send over the following:
    - domain/URL
    - email associated with the account
    - amount expected to be paid 

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

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