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numbers not matching

Mariam Guerrero

Hi

I have noticed for the last 3 days I have had over 600 (one of the days was over 700) in sessions but journey is only showing 300 and I am only getting paid for 300 sessions even though I have had over 600 or over 700 sessions in one day (for the last 3 days now).

I was wondering why is this happening? Is there an error? 

I know numbers are not always accurate but my sessions with google analytics and journey has always been the same until I started getting 600 sessions for the last 3 days. I also know that it wont always match exactly but this is a huge difference.

 

Kind regards, 

 

Mariam

 

Kind regards

0

Comments

1 comment

Date Votes
  • Support
    • Journey Support Team
    Edited

    We have an ongoing thread about the differences between Google Analytics and Grow Analytics here. We also have a help article that talks about it a little further. 

    Why Is Grow Analytics Reporting Different Than GA4?

    I mentioned this in the other thread but just to make sure it's not lost in the shuffle - 

    You're paid through impressions - not sessions. Your earnings and impressions are tracked separately by the ad server, and they're not based on analytics. This means that your earnings will still be accurate and unaffected by any analytic issues that may occur.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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