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All Images Deleted Off Website

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Briana Natural

I was just accepted into Journey last night. By the time I logged off for the night after completing the full set up, my page was normal with no ads. I woke up this morning to no images loading and sporadic ads. Sometimes it will have an advertiser, sometimes it will just be grow ads. I get that the system is learning how to work with my site.. but all of my images are gone. In every post, every category page.. my homepage.. gone. How is this possible?

briananatural.com

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Comments

2 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team

    Hi Briana Natural ! I took a look at your site, and the issue with images doesn't appear to be due to ads, but due to caching or optimizations instead. When I manually bust the cache on any page by adding ?test=1234 to the end of the URL, images load normally again. Here's an example you can check in an incognito window:

    https://www.briananatural.com/food/original-jamaican-curry-recipe-with-chicken/?test=1234

    Since it looks caching related, you'll want to check settings in your optimization/caching plugins and tweak them as necessary until you see the images loading again.

    As for seeing the Grow placeholder ads, it's normal to see these, especially right after launching, and we have another thread on the topic that goes a bit more in depth about this topic here. Ultimately though, you'll be served these ads if ad spend is low for you, but that doesn't mean that anything is broken or not working correctly. Ad spend could be low due to how often you visit the site, your location, detected cookies, and a host of other factors. So seeing the Grow placeholders on your end isn't uncommon given the nature of programmatic advertising. 

    Thanks!

  • Michele Granera

    Support I am having a similar issue but only on mobile and for some blog posts. For example the images are not showing on mobile for this post https://www.theadventuresabound.com/rio-celeste-costa-rica/ but they are for this one https://www.theadventuresabound.com/4-day-puerto-rico-itinerary/

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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