Skip to main content

Massive discrepancy between Google Analytics and Journey sessions

Answered
Michelle Altenberg

Hi there, 

I have been running Journey ads on my site for nearly three months now and the session reporting seems grossly underestimated. Google Analytics shows I have literally twice the sessions for the last 30 days compared to the data Journey shows. 

I'm also still seeing tons of Grow ads on my site vs. ads from external companies. Any idea why this could be?

Thank you!

Michelle 

0

Comments

1 comment

Date Votes
  • Official comment
    Support
    • Journey Support Team

    Hi Michelle, 

    We have an ongoing thread about the differences between Google Analytics and Grow Analytics here. We also have a help article that talks about it a little further. 

    Why Is Grow Analytics Reporting Different Than GA4?

    I spent some time on your site and I was seeing a variety of different ads from different advertisers. 

    As a site owner, you will typically not experience ads the way your readers do. Since you're on the site more than your readers are, you may not always see ads appear on your site or take longer to load. Advertisers pick up on when owners are on their own site, and they tend to not display as premium of ads, or bid for any ads at all.

    You can always add ?test=houseads to the end of a post's URL to test and make sure ads are loading as expected.

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Post is closed for comments.

Powered by Zendesk