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ads.txt missing/out of date

Completed
Hollie

I'm getting a message that my ads.txt is missing or out of date. I have troubleshooter it and it says everything is fine. However, the message won't go away, even after clearing the cache.

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4 comments

Date Votes
  • Support
    • Journey Support Team
    Edited

    Hi Hollie! I don't see anything when I visit your ads.txt file - only a blank page. You can visit your ads.txt file and see the blank page by going to yoursitename.com/ads.txt  - just replace yoursitename with your domain.

    Here's a help article that goes over how to troubleshoot the missing ads.txt file if you're using the Grow plugin. 

    If you're manually installing the ads.txt file though, here's an article that goes over how to properly manually install the ads.txt file, and we have another in-depth article here as well that goes over different ways to troubleshoot a missing ads.txt file that was manually installed.

    0
  • Support
    • Journey Support Team

    Just as a quick followup - if you have the Ads.txt Manager plugin installed, disabling it could resolve the issue. If not, the above instructions should get you set up!

    0
  • Hollie

    I'm using the grow plugin and it's telling me the ads.txt has been updated. I'm very confused

    0
  • Hollie

    Bigscoots managed to sort it out for me. Thanks!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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