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Can't find ads script; seems like I'm not logged in in my Grow plugin

Completed
Jem

Hey there!

I'm adding the ads script to my WordPress website. I'm able to install the Grow for Wordpress Plugin and clicked on the “Enable Ads Script”. I followed the steps and got the screenshot below. But when I clicked “I've enabled the script”, I got the “We can’t seem to find your ads script.”

When I click on “Return to WordPress” on the screenshot above, I was redirected to the Grow plugin setting on WordPress. There I see that there is the blue button on the top right saying “Connect or Create an Account”. I clicked that and I got to the Grow website, but whenever I check back to the Grow WordPress page, I'm still seeing the screenshot below. It seems like I'm not logged in on the Grow WordPress plugin? Anyone has advice on how to solve this?

P.S. I tried clearing my browser and plugin cache. I'm asking my host now if they can help me clear my server cache. But these issues seem to be separate so I thought I'd just ask here first!

Thank you!

Best,

Jem

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Comments

8 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Jem! We can't say exactly what is causing this, although it could be a firewall or security setting that's preventing Grow from connecting. 

    We recommend trying all of the troubleshooting steps mentioned in the official comment here (including logging out of the plugin and trying to log back in). If that doesn't do the trick, you can try manually installing the ad script following these instructions and the ads.txt file following these instructions. Hopefully that will get you up and running!

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  • Jem

    Hi Rachel! I think I'm logged out of the Grow plugin now. Since I get the screen that I posted in the screenshot above (where there is still the “Connect or Creat Account” button). Is it okay if I uninstall, and re-install the Grow plugin? Or will this mess up with my Journey sign up/onboarding status?

    0
  • Support
    • Journey Support Team

    Hi Jem! It's fine if you uninstall and re-install the plugin and this won't impact your onboarding status, but it might not make a difference as far as being able to connect. The troubleshooting steps I posted above are your best bet, but if they don't do the trick, manual installation is simple enough and should get you set up. 

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  • Jem

    Ah I managed to install everything manually in the end! Indeed it's simple enough so that's nice :)

    Now that I installed everything manually, is it okay if I just uninstall the “Grow for WP” plugin, just to keep things clean so it won't mess with site speed etc? Or is the plugin needed if I want the ads to show, and to use the Grow features?

    I see that I also have some other Grow codes installed in the <head> section of my site. I think that one is probably the Grow script that I had to install before applying just to run Grow on my site. So I wonder if the plugin is still necessary if I already have the code installed in my <head>? 

    And just for completeness, I found the <head> section using the “Head and Footer Code” plugin!

    Thank you!

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  • Support
    • Journey Support Team

    Hi Jem! Glad you got it up and running! You can remove the Grow plugin if you have the both the Grow and Journey scripts manually installed. It's not needed if these scripts are added manually.

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  • Jem

    Gotcha, thank you!!

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  • Linda Robison

    Hi, I just got accepted to Journey. I copied my ad script and placed it in the Head section of my site. I'm not using WP. I've cleared my cache but I still am getting messages that it can't find my script. Any advice?

    Thanks

    Linda

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  • Support
    • Journey Support Team

    Hi Linda Robison ! I checked your dashboard and it was able to find the ad script, so you should be able to continue the onboarding process now.

    Thanks!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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