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Optimization plug-ins and Grow

Completed
An Zu

Grow conflicted with my optimization plug-ins and wouldn't run unless I turned them off. 

I've now been accepted into Journey and I want to try running my optimization plug-ins again, but I'm worried it'll conflict again and get rid of Grow. 

If this happens and Grow doesn't show up on my website for any period, will Journey rescind their offer? 

I can't join Journey quite yet because I'm in another ad network. 

Also, are there any tips on what to do if my optimization plug-ins are preventing Grow from running?

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1 comment

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  • Official comment
    Support
    • Journey Support Team

    Hi An! If you run into issues with the Grow plugin again, you have a few options.

    First, you could try to exclude the Grow script and Journey script from javascript optimizations within the plugin. We have help articles here (for the Grow script) and here (for the Journey script) that go over how to exclude the scripts from being optimized by the more popular plugins. Also, if you search for the name of your optimization plugin and how to exclude scripts from its javascript optimization settings, there should be a help article if it's an option.

    If that doesn't do the trick or there isn't a way to exclude scripts, then I'd recommend manually adding the Grow script following the directions in this help article and you can add the Journey script manually following this help article. You'd also need to install the ads.txt file manually following these instructions.

    I'm confident that you'll be able to get Journey up and running on the site with one of the above methods once your contract is complete with your current ad network, and the offer won't be rescinded if it takes a few days to figure out how to get everything working correctly.

    Hope this helps!

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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