Ads Text Error

Completed

June 12, 2024 05:11

Hello All!

I'm so excited to have been accepted. I would love it if I could actually complete the steps. lol

I have Grow on my site: marriagesharing.com and when I click “continue setup” etc, I am redirected to log in. Whenver I log in, nothing as far as the ads text being accepted or blocked shows up. I have logged in several times.

I have cleared cache on Wordpress, and the wpengine level.

I have tried different browsers.

The ADS text is read, then the next screen referring to the ads text link or URL is where I get stuck. “We can't seem to find…”

Can someone help?

Comments

2 comments

Official comment
Support

Journey Support Team

June 14, 2024 14:43 Edited
If you're not being taken to the right place when you click “Enable Ad Script”, changing the link to include the www prefix could potentially take care of this for you. You could try logging in to your WP Admin, opening the onboarding screen in your dashboard in another tab or window, and using this link in the WP Admin browser: https://www.[yoursitename].com/wp-admin/admin.php?page=grow-journey-enable. You would just want to replace [yoursitename] with your actual site name.
If you're unable to get it connected through the plugin, then I would recommend just manually installing the ad script following these instructions and the ads.txt file following these instructions.
SHAWN SHAFAI

June 13, 2024 23:16
This worked, thanks! The URL that was being provided/forced was wrong. Your details above were perfect.
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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