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5 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi Becca! Unfortunately, Wix isn't compatible with Journey because ads don't load properly on Wix. If you ever switch away from Wix though, you can run Journey ads in the future!

  • Becca Bailey

    Is there a list of approved host sites? I'm eager to get mine moved over but don't know where to start. Is Wordpress the best bet? Will my invitation to join Journey “wait” for me to make the switch? 

    0
  • Support
    • Journey Support Team

    Hi Becca! There's not a list of approved platforms, but we work with any platform that lets you add scripts to the <head> area of a site and upload an ads.txt file, which is the grand majority of platforms. That includes WordPress, and WordPress is by far the most popular platform, so you would definitely be safe going that route! And as long as your site continues to meet the requirements for Journey, you'll be able to launch ads once you make the switch :)

    0
  • Janet Ecochardt

    Is this still the case? I just got approved and saw the notation that wix isn't supported. But after speaking to a wix rep, they say I can add both a script to the head and upload an ads.txt file.

    0
  • Support
    • Journey Support Team

    Hey Janet Ecochardt - thanks for reaching out! Wix sites are still incompatible with Journey ads even if the Journey Script can be added to the site. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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