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Returning to finish setup problem: site name already exists

Completed
Janine

I was going through the setup steps, and had changed my business name & URL from the defaults (the site invited to Journey). That worked fine.

However, I got stuck on the journey code verification step. It kept saying there was conflicting code found, even after I thought my AdSense code was gone. 

So I clicked back in the setup hoping it might refresh things. But that brought me to the business info page (which is also where the finish journey setup button on the grow settings page brings me).

Unfortunately, regardless of what info I now enter for my business name & URL, it will no longer accept it and shows the error “A site with the name [Journey Site Name] already exists”.

Regardless of what business name I enter, it's always [Journey Site Name] in the error i.e. the error does not match what is entered in the business name field.

Also, in my first attempt, I had deliberately changed the business name field from the default [Journey Site Name] value because I wanted this private and to use my business domain instead (as per another site I have with Mediavine).

Unlike this previous thread https://journeymv.zendesk.com/hc/en-us/community/posts/25318095676059-A-site-with-the-name-already-exists I can confirm that my [Journey Site Name] was never in Mediavine in the past (I wish! :) )

I can't get past this screen so would appreciate some help so I can complete my onboarding. Many thanks.

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Comments

7 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Janine,

    Could you try logging out and logging back in to your Grow Publisher Portal?  Once you do that and click Start Your Journey or Finish Journey Setup, it should take you back to the ad verification step.  I've looked on your site and I don't see AdSense ads either.  So if it's still telling you that AdSense ads are present, just update us in here and we'll see what we can do!

    0
  • Janine

    Thanks Jacob, logging out and back in got me back to the ad verification step at least, but I'm still seeing the “We found conflicting ad code running on your site.” message unfortunately. 

    I'd already disabled all my cache and optimization plugins earlier and can't see any adsense code in the source. Can you help?

    Thanks, Janine.

    0
  • Support
    • Journey Support Team

    Hey Janine! Could you let us know what your site is? It's possible there's server side or CDN caching at play, but we can also check if we can see any ad code on our end.

    0
  • Janine
    Edited

    Thanks Rachel. As a future feature, it would be great if certain info could be shared privately  so that only support staff can see it thanks

    0
  • Support
    • Journey Support Team

    Thank you! It looks like we're picking up a reference to AdSense in your WordPress Custom CSS section. This is the code:

    @media print {
.print-only { display: block; }
.main-navigation,.code-block, ins.adsbygoogle,.disclosure, .yikes-mailchimp-container,#ez-toc-container, .scriptlesssocialsharing, footer.entry-meta,.comments-area, .site-footer,.sidebar, .google-revocation-link-placeholder, .generate-back-to-top, ins, div.code-block, .inline-subscribe { display: none !important; }
.header-print { margin-bottom: 1rem; }
#content { padding: 0; display: block; }
.site-content .content-area { width: 100%; }
}

    If you replace the above with the following code that removes the adsbygoogle class, that should do the trick: 

    @media print {
.print-only { display: block; }
.main-navigation,.code-block, .disclosure, .yikes-mailchimp-container,#ez-toc-container, .scriptlesssocialsharing, footer.entry-meta,.comments-area, .site-footer,.sidebar, .google-revocation-link-placeholder, .generate-back-to-top, ins, div.code-block, .inline-subscribe { display: none !important; }
.header-print { margin-bottom: 1rem; }
#content { padding: 0; display: block; }
.site-content .content-area { width: 100%; }
}
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  • Janine

    Thanks so much Rachel. I've been able to complete setup now. I never even thought of checking CSS as that's just visual!

    I've edited my previous response to remove my domain & would really appreciate it if you could approve that because these threads are public & show in google results etc. Thanks again, Janine.

    0
  • Julie Moorhouse

    I also can't get past this screen as it is saying my site already exists.

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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