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Trouble enabling ad script

Answered
Divinecreativelove

I've been trying and trying to enable the ad script for my site, but with no luck. Every time I click on the “Enable Ads Script” button in my Grow account, it takes me to my WordPress login, then once I'm logged in it just goes to the WP dashboard. And when I go to the Grow plugin, there is no option to enable the ads script… it's just the usual tiles like “Spotlight…” and “Exclusive Content”. I don't know what I'm doing wrong, or why it's not giving me the option to enable the ads script. Please help!

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Date Votes
  • Support
    • Journey Support Team

    Thanks for reaching out! If you've already tried all of the troubleshooting steps mentioned in the official comment here (including logging out of the plugin and trying to log back in), then you can try manually installing the ad script following these instructions and the ads.txt file following these instructions. Hopefully that will get you up and running!

    1
  • Divinecreativelove

    Thank you, I was able to successfully install it now!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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