Skip to main content

Need to update plug-in?

Answered
Kiran Campbell

I just got accepted however I cannot add the ad scripts because it’s telling me there is an updated version of the plug-in. In my plug-ins tab on WordPress it’s not indicating any updates available for Grow and I’ve tried manually updating as well with no luck. How do I get ad scripts on my site? 

0

Comments

2 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team

    Thanks for reaching out! It's hard to say exactly what's causing this, but it could be due to a firewall or security setting. 

    A quick workaround would be manually installing the ad script instead of using the plugin following these instructions and installing the ads.txt file following these instructions. That should get ads up and running :)

  • Gloria Barr
    Edited

    I get the same message.  There is no “updated” version of the plug-in.  I have high hopes for Journey, but they need to work out a few bugs in their system before it is any use to me.  Or at least give better instructions for those of us who are not coders.

    1

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk