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How do I contact Journey Support?

Pinned Answered
Jemma

Hi I've seen other people with a similar issue. I'm trying to get out of my current ad contract. I've signed Journey's terms and conditions but haven't added the script. How do I contact MV Journey - to say thank you for accepting me and just to explain I'm waiting to leave my current as agency. I don't want the offer to go!

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  • Official comment
    Support
    • Journey Support Team

    Hey Jemma! Our Support team has eyes here in the community and are answering questions as they come up so this is the best way to get answers!

    We don't have a time frame that you need to onboard by, your application will stay active until you're ready. 

  • Support
    • Journey Support Team

    How To Contact Journey Support

    -3

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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