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8 comments

Date Votes
  • John
    • Journey Support Team

    Hi Muhammad,

    It looks like you just need to finish up the onboarding process in Grow Publisher Portal. Ads should go live on the site after you've completed the steps there. Thanks!!

    0
  • Muhammad Hamza

    John  Thank you for your response.

    I have already completed everything, but I am still facing this issue. Maybe I am missing something.

    Please suggest a video that can help me finish the onboarding process.

    Looking forward to hearing from you.

    Regards,
    Hamza

    0
  • John
    • Journey Support Team

    Hi Hamza,

    Thanks for getting back to us. I just checked on the site, and it looks like the Tipalti setup just needs to be completed before you can continue with onboarding. We have a doc that should help with the steps you need to take to finish it up, and if you're running into issues getting it completed, you can reach out to Tipalti directly at contact@tipalti.com. Thanks!!

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  • Muhammad Hamza

    Thank you, John  for your help.

    I have set it up and am now redirected to this dashboard (see the attached screenshot).

    However, before this, I was being redirected to a page with no earnings!

    Looking forward to hearing from you.

     

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  • Muhammad Hamza

    Everything is set properly now 

    But ads still are not displaying

    Please take a look and let me know if there is anything missing

    Thank you!

    0
  • John
    • Journey Support Team

    Hi Muhammad! I just checked the site, and I'm seeing ads displaying on my end. 

    Since you're on the site more often than a typical reader, it's normal that you might run out of premium impressions on your end and see fewer ads. What you can do is open the site in a new incognito window to check on what the ads are looking like. Also, you can append ?test=testAds to the end of a post URL, and that will signal our script to display placeholder ads so you can see where the ads will display for readers. I'd also confirm you're not using any ad blockers that could prevent ads from loading.

    Because ads just went live on the site, you can just keep an eye on the analytics in your Grow Publisher Portal to see earnings start to display as things update.

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  • Muhammad Hamza

    Thank you John  for help

    Can I add placeholder ads manually?

    I want to add under the first paragraph, and some other places where users interact more.

    Looking forward to hearing from you

    Regards,
    Hamza

    0
  • John
    • Journey Support Team

    Hi Muhammad. There's currently not a way to manually place ads, but the Journey script is optimized for ad performance and user experience while ensuring all ad placements follow recommended policy.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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