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Ads.txt issue for wordpress

Answered
Afshan

The ad setup was not happening through the grow plugin. So I manually added it to the header. It is successful but for the next step it is not providing me the option to add the Ads.txt as mentioned in the tutorial document. It is giving me the option to install manually and I don't see a manual option document for Wordpress.

Also, the grow dashboard says the grow plugin update is available but there is no update available in Wordpress. I have Version 1.3.0

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3 comments

Date Votes
  • John
    • Journey Support Team

    Hi Afshan! I actually just checked, and it looks like both the script and your ads.txt are working on the site. You should be able to head to your Grow Publisher Portal and complete the onboarding steps. Thanks!

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  • Afshan

    Thanks that's fixed now. But on the payment information page, I am unable to add phone no. The drop down does not work. I tried several times on different browsers too.

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  • John
    • Journey Support Team

    Hi Afshan. That portion of onboarding is handled by Tipalti. We have a doc that should help with the process. It could make sense to try a new window in incognito mode with any ad blockers disabled.  If you're still unable to complete the forms, the doc that I linked includes an email address where you can contact Tipalti for further assistance. Thanks!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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