Not receiving emails
Answered
I have been selected with Journey. I have clicked the link in my Grow Publish Portal to accept it and it says to check my email to verify. I am not getting the emails. I have clicked it multiple times and I never get the email. I have checked my spam as well. What should I do?
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Hi Stephanie! Thanks so much for reaching out. We just triggered the email to be sent again. So if you could double check in your Grow Publisher Portal that we have the correct email address and then check your inbox and all spam folders, hopefully you'll be able to see the email.
If you've confirmed the email address and still haven't received the email, please just let us know so that we can look into it.
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Hi John,
I'm having this exact same issue. I'm stuck as the email never arrives to verify my account. The email address is correct, and it's not going to spam.
Thanks!
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Hi Teri! I just checked on the site, and it looks like you're past the email verification step in your Grow Publisher Portal and just need to get the script added to the site and can proceed from there. If you're seeing something else or if we can answer additional quesitons, just let us know.
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Hi John,
I'm having the same issue. I haven't received an email to verify my account even though the email address is correct and it's not going to spam.
Thank you for your help!
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I'm having this same issue. I'm stuck on the screen that says “Check your email and click the link to verify your Journey account.” but I never get the email and it's not in spam.
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I seem to be having the same issue. I can't seem to bypass the verify your email screen, but I never received the email.
Thank you for your assistance!
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Hello! We just triggered the emails to be sent again, so you can watch for them and be sure to check spam folders for the new email just in case. If you're still not receiving the emails, just let us know. Thanks!!
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It might be too soon, but I'm still not receiving the email.
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I still haven't received an email.
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Hi Jessa and Maria. I just checked, and it looks like Lyndsay who was having the same issue yesterday did receive the email and was able to complete onboarding. I just triggered the emails to send again, so it would make sense to double check that the email you have entered in Grow Publisher Portal is correct. And also, again, please check all potential spam folders and also check if you have any additional filtering setup on your email that could be keeping you from seeing the email.
If you're still encountering issues after this, just let us know. Thanks!!
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Hi John-
I've looked in all the spam and trash, as well as going into the webmail box through my host, and the emails, other than the original one that said I qualified, have not arrived. The email I have in the Grow Publisher Portal is correct. Should I try changing the email in the Portal to my personal email? - Jessa
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Hi Jessa,
We're taking a closer look on our end to see if we're able to find a reason why the email wouldn't be getting through, and I'll update here when we have more information. Thanks!
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Hi Jessa,
I just checked on the site, and it looks like you've been able to complete the onboarding, which is awesome. Looks all the sites are live now, so we should be good to go. But if we can answer any questions, just let us know. Thanks!!
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Hi! I am having the same issue. I have tried several times and I am not getting the “click link to verify” email. I have checked the spam folder and everywhere else I can think of. The email in the portal is correct.
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Hi Anika! I just trigged the email again. It's possible it might take a second to go through, but you should receive it today.
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Hi Rachel,
I'm still having the same issue. I understand that you triggered the email to send again yesterday, but it still has not come through. Is there something else I can try? Thank you for your help.
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Hi Angie! I've triggered that email to be sent your way once more this morning to the email we have on file on your Grow/Journey account. Could I have you check once more and see if you're seeing that email? Additionally, you may want to check your Spam folder in case it made it's way there.
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Thanks, Ryan. It still hasn't come through. I'm getting all the other Journey notifications to that same address, so I can't understand why the verification email isn't being delivered.
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Angie Zoobkoff Thanks for checking! I've sent you a quick email to your campgrilleat.com email address to help troubleshoot - if you don't mind checking and following up if you see that email, I would appreciate the help.
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It looks like it's working now. A verification email just came through. Thanks for all your help!
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Great to hear it, Angie! I did notice that our emails were getting bounced by a spam filter initially - did you make any adjustments on your end, by chance?
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Nope. It just suddenly worked!
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Hi! I am having the same issue. I have tried several times and I am not getting the “click link to verify” email. I have checked the spam folder and everywhere else I can think of. The email in the portal is correct.
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Hi Gaiaz,
We've triggered the email to be sent again, so you should receive it. Be sure to check any filters or spam folders to make sure it isn't sent there. Thanks!!!
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Hello! I am also having the same issue and the email in the portal is correct. Would you mind sending me the email again? Thanks so much!
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Hi Emily Clay ! We triggered the email again - you'll want to give it several hours to come through and be sure to check your spam folders and for any filters as well.
Thanks!
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Hello! I am also having the same issue and the email in the portal is correct. Would you mind sending me the email again? Thanks so much!
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Hi Joyce van de Pas ! Just resent it. I also see the dashboard is prompting you to accept the terms of service, so you might need to do that first. Thanks!
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I got the invitation, thanks!
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I am not receiving an email to verify my email. I have checked all my folders and also checked to make sure my email is correct
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