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No Ads Displaying After Troubleshooting Plugin Conflicts, etc.

Answered
Julie Boston
Edited

Alright, I have done *all the things* recommended to troubleshoot when ads are not displaying. I have cleared my cache on my end, my hosts end, looked for plugin conflicts by deactivating every single one one at a time and clearing the cache between each. I even uninstalled the Grow plugin and reinstalled, disconnected reconnected, etc. 

I'm getting no error messages whatsoever, it acts as if it's working. I even had my host check the ads.txt was functioning. Any other ideas? 

This is the list of my current plugins:

Akismet

CookieYes

Create by Mediavine

Enable Media Replace

Fluent Forms

Grow for WP

Health Check & Troubleshooting

Hubbub Pro

Kadence AI Starter Templates

Kadence Blocks

Link Whisper Free

Password Protect WordPress Lite

Redirection

Redis Object Cache

Search Exclude

ShortPixel Image Optimizer

Web Stories

Wordfence Security

WP Rocket

WPCode Lite

Yoast SEO

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Comments

7 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Julie!  We can confirm the ad script is on your site and there are no obvious conflicts at play.  It just looks as if the script hasn't been enabled yet.  Could you go to the Journey Settings section of your Grow dashboard and click Enable Ads Script again and follow the prompts?

    Let's see if doing that again can activate the ad script.

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  • Julie Boston

    I've actually done that like a dozen times, but it doesn't seem to matter. 

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  • Support
    • Journey Support Team

    Ok, I've spoken with our engineers and we're forcing the ad script to be active on your site again.  We're still looking into what might have caused this issue, but at least in the meantime you should have ads serving on your site.

    0
  • Julie Boston

    Ok, thanks so much!

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  • Julie Boston

    Support I'm also noticing it keeps signing me out of my Grow account. I had ads and then they disappeared. All I did was update two plugins, cookie yes and fluent forms, and then noticed the ads were no longer there. And then I went to Grow and noticed it signed me out of it. 

    0
  • Julie Boston

    While it continues to sign me out of Grow – I just noticed I can see ads on my site as long as I'm in an incognito window. But otherwise, I can't see them right now. 

    0
  • Support
    • Journey Support Team

    I just double-checked on our end and ads are loading great.  If ads are only loading on your end in incognito, then it usually means that you can clear your browser cache or it could mean you have a browser extension that interferes with ad loading(like an ad blocker extension).

    It's also possible that you have an extension or browser setting that's affecting the cookie that tells Grow you are logged in.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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