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ID Verification Issue During Journey by Mediavine Onboarding

MD JUEL RANA

Hi everyone,

I recently became eligible for Journey by Mediavine and started the onboarding process. However, I’m facing an issue with the ID verification step.

I have submitted my ID twice. Each time, it goes into review, but after some time, I’m asked to submit it again. I’m not receiving any approval, rejection, or specific feedback explaining what might be wrong.

Because of this, I’m stuck in the onboarding process and unable to move forward.

Has anyone experienced something similar? If so, how did you resolve it? Any guidance or suggestions would be greatly appreciated.

Thank you!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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