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adding site logo in dashboard and getting error message: "failed to upload site image"

Becca Norman

I'm updating the settings in my dashboard and trying to upload my logo image. Every time I get the error message “failed to upload site image.”

I've tried logging out and back in, changing the aspect ratio to 640x360 px, jpg, and png. The file size is well under the maximum. 

What else do I need to try?

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2 comments

Date Votes
  • Martina B.

    Dear Becca Norman, I have the same problem, and I've also tried everything, but to no avail. I’ve tried multiple formats (PNG/JPG), different sizes, different browsers (Chrome, Edge, incognito), and even screenshots, but all uploads fail with “Failed to upload site image”. That only confirms the issue is on the backend side, and only support can help us. 

    Have you, in any case, fixed the issue in the meantime? If so, what did you do?

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  • Becca Norman

    I did get it to work finally. I just logged out and back in, and then it worked. 😅 It's always the simplest things…

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