Onboarding Set Up

January 17, 2026 15:48

Hi there. I was accepted but my website has been in the reviewing status for a couple months. I get over 25k sessions a month. Not sure what the delay is. I’ve never been able to get ahold of anyone. Really trying to get help here.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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