Dashboard unable recognise the Ads.txt file has been updated

November 23, 2025 20:41

I am having the issue "Unable to verify the Ads.txt file"

The plugin never updates itself anyway so I always have to manually update the file on my site, but this time, I've now manually updated it several times over the last week but I'm still getting the verification error.

The ads.txt file has updated as it does show that version on my site but the Journey dashboard doesn't seem to be able to verify it. Please can you help?

thecraftytherapist.com

Thanks, Jan

Comments

1 comment

Natsuko Harada

November 27, 2025 03:44
Following. I'm having the exact same issue!
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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