Error with Journey set-up

August 08, 2025 13:11 Edited

Hi there,

I was able to create a Tipalti account successfully but I'm still getting an error when attempting to finish the Journey ad set-up (it just says “an error has occurred”).

How can get rid of this error?

Thanks!

April

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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