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Content and Sidebar Ads Not Showing

Answered
Antal Judit

Hello!

I have noticed that the content ads on my website ( https://celestialspiritjourney.com ), which were previously displaying without any issues, have not been appearing for the past few days. Additionally, the sidebar ads are also missing—they have never been active before, but I would like to check if there is a way to enable them.

Could you please look into this and let me know if there is any issue or misconfiguration causing the ads not to show? If any adjustments are needed, I would appreciate your guidance on how to fix them.

Thank you in advance for your help!

Best regards,
Judit

1

Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Antal Judit It looks like you might have changed themes to Elementor. When you change themes, post templates, or anything that can impact the underlying HTML, it's likely the script will have to retarget ads since the underlying HTML changes and we use a specific class within the HTML to target content ads.

    We can have the script recrawl the site to target content and sidebar ads, but before we do that you'll need to add a custom class in Elementor to the content and sidebar areas (such as journey-ad-content-area and journey-ad-sidebar-area), because otherwise, there isn't a unique element for the script to target.

    I would also keep in mind that Journey isn't always compatible with page builders like Elementor, which you can read more about in this help article.

    Thanks!

    0
  • Antal Judit

    Hi Rachel,

    Thank you for your response and clarification!

    I’ve added the custom classes (journey-ad-content-area and journey-ad-sidebar-area) to the respective sections in Elementor. Could you please check if the script can now properly target these areas?

    I appreciate your help in troubleshooting this. Since I’ve always worked with Elementor and have a lot of content built this way, I’d like to see if this solution works before making any major changes. If Elementor continues to cause issues in the future, I will explore alternative options for structuring my posts.

    For now, please let me know if the script successfully recrawls the site and whether the ads should start displaying again.

    Thanks again for your support!

    0
  • Support
    • Journey Support Team

    Hi Antal Judit ! Thanks for making those changes. You should see the content ads and sidebar ad now.

    0
  • Antal Judit

    Hi! 

    Thank you very much! The content and sidebar ads are displayed perfectly. My question is, if I then modify the sidebar to be shorter or add other content, will that affect the ad's appearance?

    0
  • Support
    • Journey Support Team

    Antal Judit That shouldn't make a difference as long as the general template doesn't change!

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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