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Unwanted full screen video ads

Carolin
Edited

Hi, 

One of my blog readers (Canada based) gave me the following feedback on my blog: 

I did want to let you know about some of your ads, in case you weren’t aware. While reading the article, you had video ads that opened up full screen and I had to click to find the exit button. It actually happened five times as I was reading and I’m not sure I got all the way to the bottom of the post. 

 

This is very concerning for me as these do not pop up on my end (Europe) and I would like to switch these off, in general I'd like to turn off all video ads. I am new to Grow and Journey and require some guidance. Thanks.

 

My blog is www.solotravelstory.com

Feedback from my reader:

0

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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