Analytics tab not showing on the side bar.

February 06, 2025 14:25

I logged into my Grow dashboard today and noticed that the Journey ‘Analytics’ option is no longer visible in the menu. It seems to have disappeared entirely.

I do have Owner privileges on the account. I’d greatly appreciate guidance on how to access this data moving forward.

Thank you so much for your assistance!

Comments

1 comment

John

Journey Support Team

February 06, 2025 18:29
Hi Regina Pearce! I just took a look, and we're seeing the analytics just fine on our end. Could you try logging out and logging back in (potentially you could try in an incognito window as well) and let us know if you're still encountering the issue? Thanks!
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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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