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Just installed Journey 2 days ago and I get Aw Snap page crashes when editing homepage

Completed
Isabelle Lopez

Hi there,

I installed Journey 2 days ago and today I'm unable to edit my homepage on Wordpress. After 20 seconds being on it, it gives me the error "Aw Snap" Something went wrong while displaying this webpage Error code: 5"

I already followed all the steps here: https://support.google.com/chrome/answer/95669?visit_id=638738436749459818-4175599951&p=e_awsnap&rd=1#zippy=%2Cstep-update-google-chrome%2Cstep-check-for-unwanted-software%2Cget-help-with-page-crashes%2Cstep-delete-your-cache%2Cstep-close-other-tabs-extensions-and-apps

I'm unsure if it's related to the ads that were added to my site. Any way to check this?

Thank you!

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Isabelle Lopez it's unlikely this is related to ads. It's more likely a server or backend issue that your host should be able to help with if you reach out to them.

    Thanks!

    0
  • Isabelle Lopez

    Thanks Rachel! I'll check with them!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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