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Need Journey Crawler Information

Completed
Johnathan Lyman

We recently made some changes to our bot protection and we think Journey got caught up in it because it's now telling me that it can't find our privacy policy or ads code, even though they're very clearly there and everything's very clearly working (ads are being displayed, impressions and revenue are being recorded in the account).

What I need to know–and can't seem to find any information regarding–is information about the crawler(s) that check for these things. More specifically, things like their UserAgent and IP address(es). I want to ensure they're added to the allow list and can bypass any bot checks that are currently holding them up.

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Johnathan Lyman ! You'll likely want to make sure our user agent is allowlisted as opposed to a specific IP address. Our user agent is MediavineMetadataParser. 

    Thanks!

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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