I've done all the troubleshooting steps

January 27, 2025 20:25

I've followed the troubleshooting steps to solve these issues:
We can’t seem to find your ads script. Check our FAQ for troubleshooting options.
We can’t seem to find your Ads.txt file. Check our FAQ for troubleshooting options.

Cleared cache in both the website, and Cloudflare, check the security bot in Cloudflare, added the script to Genesis Simple Hooks, and removed it from Genesis Simple Hooks - every change I've cleared the cache on site and in the host.

Thank you for your help.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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