"We can’t seem to find your ads script" After trouble shooting everything

Answered

January 10, 2025 23:06

Hi,

I've read a few posts on this, I've done everything, I even contacted my host support for help and I still haven't been able to install properly the script.

Can someone help me?

Comments

1 comment

Support

Journey Support Team

January 13, 2025 13:35
Hi Brenda Mejia ! I'm seeing two instances of the ad script installed on your site when I check the source code, and this could be the issue. I would remove one instance of the script so that only one ad script is running, clear all caches, and then see if that resolves the issue. Let us know if not.
Thanks!
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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