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3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi olatunde iyanda ! It doesn't look like the screenshot came through - could you resend it?

    0
  • olatunde iyanda

    I noticed I can not access my Journey account from WordPress after I updated the grow plug in. The image below is what i get.

    And also, I mistakenly added www.petcliq.com as an additional website to my Grow/Journey dashboard. I kindly request that you remove it from my main Grow/Journey account and disconnect it from my email address at your earliest convenience.

    I would greatly appreciate your prompt assistance with this matter.

    0
  • Support
    • Journey Support Team

    olatunde iyanda If you try clicking “Log In”, are you able to log in? If not, you can always access your dashboard by logging in at this URL: https://publishers.grow.me/login.

    We'll also work on removing the additional site from your dashboard. 

    Thanks!

    -1

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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