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Sessions decrease & RPM increase

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3 comments

  • Official comment
    Support
    • Journey Support Team

    Hi Megan H. ! It looks like the Grow script is being optimized with a defer attribute, which is likely why you're seeing these data issues. Here's an article on how to exclude the Grow script from being optimized - I would just make sure to exclude it from any Javascript optimizations in any plugins you're running then clear all caching. Hopefully then your numbers will return to normal!

  • Megan H.

    I have Journey already excluded, but I added grow too. Can you check if it's fixed? 

    0
  • Support
    • Journey Support Team

    Hi Megan H. ! I'm still seeing the defer attribute on the script. You can see it if you check the site's source code by adding view-source: in front of the URL, refreshing, and then searching the source code for the term data-grow. You'll then see the following code (it will look much longer in the source code - I removed your specific ID for privacy):

    <script data-grow-initializer="" src="data:text/javascript;base64,…" defer></script>

    You can see the defer attribute at the end in bold. It's possible there's a different plugin/server setting optimizing it or the attribute was added directly to the code if you installed it manually. Your host also should be able to assist with this since they'll have access to your site.

    Thanks!

     

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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