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My Journey Analytics dashboard is showing $0 earnings

Balamurugan

Ads began running for me earlier this week. My Journey Analytics dashboard is showing $0 earnings and sessions have plummeted. When I check my Wordpress plugin, it is ALWAYS disconnected and I have to re-log in. 

I know that if the plugin is disconnected, I won't have correct info showing in my analytics dashboard with Journey. Is there a fix for this? 

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Comments

2 comments

Date Votes
  • Balamurugan
    0
  • Support
    • Journey Support Team

    Hi Balamurugan ! I'm seeing earnings in your dashboard now. It looks like you launched ads late (near midnight) the night of the 7th, which is likely why you weren't seeing earnings for that day. I doublechecked and everything looks to be working as expected, though.

    Thanks!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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