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Lazy Loading Video Settings on My Site

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  • Official comment
    Support
    • Journey Support Team

    Hi Jwhite ! Lazy loading iframes in some instances can impact ad performance since ads are loaded within iframes and already lazy loaded, so our general recommendation is to disable iframe lazy loading or to exclude the ad iframes from being lazy loaded if the plugin has an option to exclude certain classes. If it does have the option to exclude specific classes, you can exclude .mv-ad-container iframe and that should prevent any issues.

    Thanks!

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