Skip to main content

Issue with Onboarding - Website Name Already Exists

HASSAN

Hello,
I am currently in the onboarding process and encountered an issue on the “Let’s Get Your Business Info” page. When I attempt to proceed, I receive an error stating that my website name already exists, and I cannot move forward.


 


 

0

Comments

4 comments

Date Votes
  • Support
    • Journey Support Team

    Hi HASSAN ! Could you try changing the business name to the domain name of the website and letting us know if that allows you to continue onboarding?

    Thanks!

    0
  • HASSAN

    Hi Rachel,

    I tried changing the business name to match the domain name of my website as you suggested, but the issue persists. I’m still encountering the “website name already exists” error and cannot proceed with onboarding.

    Thank you for your support!

     

    0
  • Support
    • Journey Support Team

    Hi HASSAN ! Could you try changing the site name to the domain of your site in your Grow dashboard under General → Site Name as well? I would change that, save, then try to change the business name as well to see if that does the trick. If it doesn't, just let us know and we can take another look! 

    0
  • HASSAN

    Hi Rachel, 

    I updated the site name in the Grow dashboard as you suggested, and the issue is now resolved!

    I appreciate your help!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk