Ads not working on site

Completed

January 02, 2025 12:17

Hi, so the script i have installed form the set up still will not work on the site- have had 3 people try help keeps saying it cannot see it. What else can i do? I still seem to be making some money so it must be working?

Comments

3 comments

Support

Journey Support Team

January 02, 2025 14:49
Hi darren mccrea ! I'm seeing ads load on the site normally, so I don't think you have anything to worry about there. Thanks!
0
ismal

January 03, 2025 11:26
facing the same issue! ads are not showing.
0
Support

Journey Support Team

January 03, 2025 14:06
ismal In your case, it looks like your site might have changed themes. When you change themes, post templates, or anything that can impact the underlying HTML, it's likely the script will have to retarget ads since the underlying HTML changes and we use a specific class within the HTML to target content ads. I had the script re-crawl your site though, so you should be seeing ads now.
Thanks!
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.