Check ads

December 28, 2024 05:40

I cannot see ads even in incognitio and really unsure if they are working properly. Can someone check and see if everything is in order?

Comments

2 comments

John

Journey Support Team

December 28, 2024 16:33
Hi darren mccrea. I just checked on the site, and it looks like the Grow script isn't installed. This will keep ads from displaying properly. You'll just want to grab the script from the “Install Grow” tab in your Grow Publisher Portal (it's also available in the Advanced settings) and get it added to the site. Ads should display after that. Thanks!!
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darren mccrea

December 28, 2024 16:38
Interesting as i did do that it says it was installed as wouldn't let me move forward without it. I will check again.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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