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3 comments

Date Votes
  • John
    • Journey Support Team

    Hi Rinki! We had the script re-crawl the site, and the sidebar ad should now be displaying. Thanks!

    0
  • Rinki

    Hi John,

    I can see the sidebar ads on desktop now but it is still not getting displayed on mobile.  

    In addition, could you also help me with ads on footer?

    Thanks,

    Rinki

     

    0
  • Support
    • Journey Support Team

    Hi Rinki ! Sidebar ads are only intended to show on desktop, so this is expected behavior. We also don't put ads directly in the footer - instead, we have the adhesion banner ad that sticks to the bottom of the page as the user scrolls, which is better for viewability and overall ad performance.

    Thanks!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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