Google Analytics Stopped Working

Completed

December 19, 2024 22:02

Hello,

I initiated ads with Journey on December 16th on my site, https://workonmondaytravels.com and my Google Analytics have stopped working since then. Wondering if they will eventually show back up on my GA dashboard or how to fix this if not.

Comments

3 comments

Official comment
Support

Journey Support Team

December 20, 2024 14:22
Hi Laken Baldwin ! This wouldn't be related to Journey or ads.
It looks like there might be an issue with your GA4 tag, because when I run your site through https://tagassistant.google.com/, it says the tag isn't returning any hits. I would recommend removing the current implementation of GA4 and reinstalling the GA4 tag with a standard implementation in the <head> area of your site, which your host should be able to help with.
Thanks!
Laken Baldwin

December 20, 2024 15:00
Okay, I think I may have properly added the GA4 now? Can you check for me?
0
Jing Yang

April 06, 2025 19:06
Hi Laken Baldwin
I ran into the same issue when I was onboarding to The Journey. Were you able to find a fix or workaround?
Best,
Jing
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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