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  • Support
    • Journey Support Team

    Hi charafeddine ! When you change themes, it's likely the script will have to retarget ads since the underlying HTML changes and we use a specific class within the HTML to target content ads. I had the script re-crawl your site though, so you should be seeing ads now.

    That said, I'm seeing AdSense running on your site alongside Journey ads. Journey requires exclusivity, which you can read more about here, so the AdSense code needs to be removed as soon as possible to avoid issues with your Journey standing.

    Thank you!

    0
  • charafeddine

    It working now thank you

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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