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Unable to 'Enable Ads Script' - redirected to Wordpress Dashboard

Michelle Toole

Hello, I am trying to enable the Ads Script using the Grow plugin… when I click this button it takes me to the login of my website, I login and then I am redirected to the Wordpress dashboard. I have tried this about 10 times now to no avail, never being directed to the Grow plugin itself as per all of the troubleshooting instructions.

Please advise how to resolve this, thank you. 

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  • John
    • Journey Support Team

    Hi Michelle Toole. It's possible there's a configuration (firewall, security setting, server configuration, etc…) that's keeping Grow from connecting on the site. What you can do is try out the steps in the official comment in this thread to see if that gets things working. If not, you would just want to manually install the script and ads.txt and should be able to proceed with onboarding. Thanks!!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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