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Unable to verify ads.txt file

Alyssa Middleton

I manually update ads.txt due to a compatibility issue with Grow and Elementor, and I've not had this problem before. I upload via SFTP without any problems, but when I try to refresh in my Grow dashboard, it says “We are unable to verify the ads.txt file.”

Please advise. My website is mycancerresources.com

Thanks!

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Comments

4 comments

Date Votes
  • John
    • Journey Support Team

    Hi Alyssa Middleton. I just checked on your dash and the site, and it looks like the ads.txt is present and all set. 

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  • Alyssa Middleton

    Thank you!

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  • Megan H.

    This is happening to me too! 

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  • Kim PH

    Hi, same here.
    My site: timesmojo.com

    Added the ads.txt entries manually, but it says: We were unable to verify the ads.txt file.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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